CONVERTING YOUR WEBSITE TRAFFIC Through Webchat
Our live webchat services and online customer support bring your website to a whole new level. With our own integrated platform, we can respond immediately to customer enquiries, deal with questions and provide answers ensuring that we retain the visitor and help in converting to a sale or qualified lead.
When you get traffic to your website if a potential customer or client can’t find what they are looking for, want to ask an immediate question, or just have an enquiry often they will move onto the next website, and very rarely do they return. By having a live webchat service on your website, you are adding an extra dimension and an extra layer to close the deal, whether it is a sale, a lead or simply dealing with a customer issue. Although this can be done by an AI bot, these do not bring the personal (and professional) touch to your site and in some cases just adds frustration to the potential customers enquiry.
MORE THAN JUST a Webchat Service
Our webchat system easily integrates into your branded website platform and as well as providing an online webchat we can offer so much more, including taking messages and passing to the relevant person or department, qualifying leads for follow-up by sales agents, booking online and live appointments (this can be complimented by our diary management services.), dealing with frequently asked questions as well as support for existing customers and clients.
WHY USE THE VA TEAM TO Manage Your Live Website Chat?
Higher conversion of sales of products and services.
Higher retention of customers through live customer service.
Adding another dimension to your site through a professional and polite chat service.
Live diary management reducing time spent following up with calls.
Frees up manhours dealing with email enquiries and telephone calls.
Peace of mind your online customers and clients are being looked after.
Much more effective than using an AI chatbot.