CALL ANSWERING SERVICES & Virtual Reception Services
Nothing is worse than calling a company only to sit in a long queue, navigate endless menu options, or be met with silence and an answer machine. Missed calls don’t just cause frustration – they cost your business valuable opportunities, lost revenue, and even negative reviews.
At The VA Team, we provide professional Call Answering, Appointment Booking Reception Services that ensure every caller is greeted by a real person – polite, professional, and ready to help. Whether you run a busy clinic, an SME, or a growing service-based business, we make sure you never miss an important call again.
We can work as your full reception service or as overflow support for your in-house receptionist, making sure no call goes unanswered. This gives you reliable cover during busy periods, staff absences, or peak times – without the cost of hiring additional full-time staff.
What You Get With Our Call Answering Service
Whichever call plan you choose, you’ll receive a personalised, friendly service designed to fit your business needs. Features include:
Prompt call answering with a customised greeting in your company’s name.
A dedicated team of receptionists familiar with your business, services, and preferences.
Seamless call transfer options, with receptionists announcing the caller so you can decide whether to accept or decline.
Detailed call messages, sent straight to you by email and/or SMS.
Tailored information capture, ensuring key caller details are recorded according to your requirements.
Caller support, providing answers, guidance, or instructions on your behalf.
Consistently positive representation of your brand, giving callers an exceptional customer service experience every time.
Flexible, Affordable, and Scalable
Whether you need us year-round or just at peak times, we tailor our services to your schedule and budget. From small businesses to larger organisations, The VA Team provides scalable call handling solutions that grow with you.
Message are emailed with all the message details,
Emails are either sent directly to a central point or an individual emails,
Transfer of calls to members of the team,
SMS alerts can be arranged
Professional Greeting and marketing messages can be use for callers,
IVR's can be created and setup for different call handling options,
Out of hours voicemails is monitored and handled where possible.
Outbound call can be made by us, acting as your business,
Ever wondered what is a Virtual Receptionist
and why your business would need one?
ENTER YOUR NAME AND EMAIL ADDRESS & We will send you our guide
EIGHT REASONS TO USE OUR Call Answering & Reception Services
People don’t want to wait on the phone in a queue.
Most people won’t leave a message on an answering machine.
Customers will seek what they need elsewhere if there is no answer.
Missed calls mean missed opportunities, a thing of the past with our call answering services.
We can take care of peak times where you are too busy to handle all calls.
Frees up time to deal with other important matters of your business.
Helps to grow your revenue whilst delivering excellent customer service.
Saves you money on hiring additional staff to deal with demand.
CALL & RECEPTION SERVICES Prices & Packaging
We offer both ad-hoc hours and packages. Prices may vary according to specific requirements, so please contact me for a tailor-made quote.