CALL ANSWERING SERVICES & Virtual Reception Services
Nothing is worse than calling a company only to be put in a long queue, or faced with a labyrinth of options, even worse, no answer or to put straight to an answer machine. Missed calls can lead to missed business, missed opportunities, or even bad reviews for poor customer service.
Our call answer services, and virtual reception service ensures that your callers are looked after, by a human being that is both polite and professional. No more missed calls, nor those important potential client calls. We can also provide back up and coverage for many types of businesses including clinics, SMEs, and more. Even if you have a receptionist in place, we can deal with the overspill complimenting your existing telephony strategies and providing prompt call handling without having to hire additional part or fulltime staff. Whether you need our services all year round or just for peak times we can provide a call answering and virtual reception service tailored to suit your needs and budget.
WHAT OUR VA ANSWERING & VA Reception Services Include
From a starting price of £0.46 per minute per call, our Virtual Reception and Call Answering Services Include professionally answered calls, dealing with client enquiries, call forwarding to the relevant person or department. Taking messages, dealing with complaints, and taking as much stress and strain off your business as possible. Whether you use our answering or reception services on an Ad-hoc, part-time or full-time basis you have the peace of mind that they are handled with the upmost of professionalism and politeness in a timely manner.
We can also include a package where we can not only provide call answering but manage outbound calls for customer enquiries, complaints, sales follow-up calls, bookings and so forth.
Message are emailed with all the message details,
Emails are either sent directly to a central point or an individual emails,
Transfer of calls to members of the team,
SMS alerts can be arranged
Professional Greeting and marketing messages can be use for callers,
IVR's can be created and setup for different call handling options,
Out of hours voicemails is monitored and handled where possible.
Outbound call can be made by us, acting as your business,
Ever wondered what is a Virtual Receptionist
and why your business would need one?
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EIGHT REASONS TO USE OUR Call Answering & Reception Services
People don’t want to wait on the phone in a queue.
Most people won’t leave a message on an answering machine.
Customers will seek what they need elsewhere if there is no answer.
Missed calls mean missed opportunities, a thing of the past with our call answering services.
We can take care of peak times where you are too busy to handle all calls.
Frees up time to deal with other important matters of your business.
Helps to grow your revenue whilst delivering excellent customer service.
Saves you money on hiring additional staff to deal with demand.
CALL & RECEPTION SERVICES Prices & Packaging
We offer both ad-hoc hours and packages. Prices may vary according to specific requirements, so please contact me for a tailor-made quote.