PROVIDING SUPPORT THROUGH A WIDE RANGE OF VIRTUAL SERVICES Not Just Any Virtual Service
At The VA Team, we’re not just another call answering or virtual assistant company — we’re an extension of our clients’ businesses. Every call we take and every task we complete helps small businesses across the UK run smoother, grow faster, and deliver better service to their customers.
We’re a close-knit, office-based team in Bracknell, and we’re growing. If you take pride in helping people, enjoy working in a professional but relaxed environment, and love variety in your day (or night), we’d love to meet you.
🌙 2 x Night Shift Call Answering Agents (Virtual Receptionists) 🌙
Hours: 10:00 PM – 6:00 AM
Location: Bracknell Office (in-person role)
Start Date: Immediate
Hours: Minimum 5 hours per day on a night shift pattern (specific hours to be agreed)
Type: Permanent / Long-term assignment (Monday to Friday plus occasional Saturday)
Payment: Hourly wage from £12.00 per hour, paid monthly.
Are you a night owl who enjoys helping people and keeping things running behind the scenes? You’ll be the friendly voice of businesses across the UK, answering calls, taking messages, booking appointments, and providing excellent customer service throughout the night.
The Role:
This role is all about handling incoming calls for our clients. Here are the key parts of the job to give you an insight into what you would be doing on a daily basis.
Acting as the first point of contact for inbound calls during the night-shift period, delivering a friendly, professional service.
Work closely with customers to understand their needs, manage appointments, take overflow calls and relay messages in real-time.
Logging call details accurately and relaying messages or requests promptly to the right person or team.
Maintaining composure and excellent telephone manner across all calls, ensuring our standards of quality and efficiency of service are maintained throughout.
Ensuring administrative follow-up where required (call logs, message documentation, database updates).
Working as part of a small night team to ensure continuity of service and a seamless hand-over to day staff.
What We’re Looking For:
We are a dynamic, fast-paced business, and we are looking for someone who can thrive in this environment. You will need to be customer-focused and passionate about high-quality service.
From a technical perspective, you will need to fulfil the following:
An excellent telephone manner, professional yet friendly, with a clear and appropriate tone at all times.
High levels of attention to detail.
High levels of computer literacy.
Self-motivated and have initiative.
Be organised with an ability to think quickly and multitask.
Be flexible, this is a fast-paced operation that requires us all to be agile and dynamic.
Experience & Skills Required:
Minimum of 5 years’ experience in a reception, telephone-based, secretarial or office environment.
Proven experience handling high volumes of calls and delivering consistent customer service.
Good computer literacy: comfortable with phone systems, Microsoft Office (Outlook, Word), and basic database or CRM systems.
Ability to prioritise tasks, escalate appropriately, and maintain accuracy during repetitive work.
Strong verbal skills and excellent English grammar/spelling in written messages.
Night-shift working experience is desirable (preferred but not mandatory).
Next Steps:
Because this role centres on telephone skills, our initial screen will be a 5–10 minute informal telephone chat with you.
If you’re interested, please send your CV (including your contact number) via the below form. We’ll review your details and invite you to call for the chat.