Missing Calls Means Missing Business 

Missed Enquiries 

Potential customers call someone else when they can't reach you.  

Interrupted Work 

Calls distract you while you are with clients, patients or  

on-site. 

Let Us Answer Your Calls

Poor Follow-Up 

Messages get missed, delayed or forgotten during busy periods. 

Why Choose Our Reading-Based Call Answering Services? 

Your Caller Rings Your Number 

A customer calls your business number, and it will divert to ours. 

We Answer in Your Business Name 

Our friendly team answers the call in your business name.  

We Handle the Details or Booking 

We take accurate messages, book appointments or answer questions. 

You Receive a Message by Email  

You receive the information quickly, so you can respond if needed. 

We Help local businesses stay connected, responsive and professional Built for Busy Reading Businesses 

Plumbing & Heating Engineers 

A customer calls your business number, and it will divert to ours. 

Electricians &  Builders 

A customer calls your business number, and it will divert to ours. 

Healthcare &  Clinics 

A customer calls your business number, and it will divert to ours. 

Estate Agents & Property  

A customer calls your business number, and it will divert to ours. 

Consultants & Professionals 

A customer calls your business number, and it will divert to ours. 

SMEs & Local Businesses 

A customer calls your business number, and it will divert to ours. 

FAQs – Everything You Need to Know 

What is a Virtual Assistant, and how can it help my business? 

A Virtual Assistant (VA) is a remote professional who can handle various administrative tasks such as call answering, appointment scheduling, email management, and customer support. Using a VA allows businesses to save time, reduce overhead costs, and ensure that their operations run smoothly. 

How does your Call Answering Service work?  

Our call answering service ensures that a trained professional answers every call to your business. We can take messages, transfer urgent calls, schedule appointments, and provide basic customer service, acting as an extension of your business. 

Can you customise the service to fit my business needs?  

Absolutely! We offer customisable plans tailored to your business requirements, whether you need full-time call handling, after-hours support, or overflow call management. 

Will my customers know they are speaking to a Virtual Assistant?  

No, our team is trained to integrate with your business seamlessly. We answer calls professionally using your business name and follow your specific guidelines, ensuring a consistent and professional experience for your customers. 

What industries benefit the most from your services?  

Our services are ideal for tradespeople, healthcare professionals, estate agents, e-commerce businesses, and small to medium enterprises that need reliable and cost-effective call-handling solutions. 

How do I get started with The VA Team?  

Getting started is easy! Simply contact us, and we'll walk you through our onboarding process to understand your needs and set up your virtual receptionist service quickly. 

What is the process for the call answering service?  

Number Diverting: The client company diverts their business phone number to the phone number of the call answering service. This is usually done through their telephone service provider or through VoIP (Voice over Internet Protocol) system settings. 

Call Reception: When a call comes in on the diverted number, it is received by the answering service rather than the client's office. The service’s receptionists answer using the client company's name, acting as if they are part of the company. 

Interaction Handling: The operators at the answering service are trained to handle different types of interactions based on the guidelines provided by the client. 

Message Relay: If a message is taken, the call answering service ensures that it is forwarded promptly to the right person or department within the client's company. 

What happens after hours?  

The call will be received in a professional voicemail, and one of the call answering service receptionists will return it the next working day. 

Do you help with medical billing?  

While our Virtual Assistants handle call answering, appointment scheduling, and admin tasks, we also provide medical billing services. We can assist with basic invoicing, payment follow-ups, and liaising with medical insurance to streamline your process. 

Can you customise the service to fit my business needs?  

Absolutely! We offer customisable plans that can be tailored to your business requirements, whether you need full-time call handling, after-hours support, or overflow call management. 

Will my customers know they are speaking to a Virtual Receptionist?  

No, our team is trained to integrate with your business seamlessly. We answer calls professionally using your business name and follow your specific guidelines, ensuring a consistent and professional experience for your customers. 

What industries benefit the most from your services?  

Our services are ideal for tradespeople, healthcare professionals, estate agents, e-commerce businesses, and small to medium enterprises that need reliable and cost-effective call-handling solutions. 

How do I get started with The VA Team?  

Getting started is easy! Simply contact us, and we'll walk you through our onboarding process to understand your needs and set up your virtual receptionist service quickly.