Every call is a potential opportunity. Ensure you never miss a chance to connect with your clients and prospects by utilising our Bracknell, Berkshire based, The VA Team,
A premier call answering service, with a dedicated local team providing your business with the professional touch it deserves.
Did you miss another call?
How much was that one worth to your business?
CALL ANSWERING SERVICES How Our Virtual Receptionist Service Works
FREE Discovery Call
We start with a FREE Zoom Discovery consultation to understand your business needs and goals.
Customised Setup
Our team creates a tailored plan, integrating seamlessly with your existing systems.
Seamless Communication
We handle your calls professionally, transferring urgent ones and forwarding messages as needed.
Real-Time Updates
Stay updated with messages and client requests via email or your preferred communication method.
Flexible & Affordable Local Expertise Supporting Bracknell Businesses
Operating Hours: Monday to Friday, 08:00 - 18:00 (Custom hours available upon request)
After-Hours Calls: Redirected to a professional voicemail, with callbacks the next business day.
Our Office is in Bracknell, Berkshire
FAQs – Everything You Need to Know
What is the process for the call answering service?
Number Diverting: You divert your business phone number to our call answering service number via your telephone service provider or VoIP system.
Call Reception: Our trained receptionists answer calls using your business name, acting as an extension of your team.
Interaction Handling: We follow your guidelines to handle calls professionally and efficiently.
Message Relay: Any messages taken are promptly forwarded to the right person or department within your company.
What industries benefit the most from your call answering services?
Our services are ideal for:
Tradespeople
Healthcare professionals (e.g., physiotherapists, podiatrists)
Estate agents
E-commerce businesses
Small to medium enterprises
We customise our approach to meet the unique needs of each industry, ensuring seamless integration and support.
Do you offer local area support for businesses?
Yes, we specialise in supporting businesses in Bracknell, Berkshire. Our local expertise ensures we understand the specific needs of your area and clientele, providing a personalised and professional service.
How does your service benefit businesses in Bracknell?
By partnering with us, businesses in Bracknell can:
Ensure no call is missed, improving customer satisfaction.
Focus on core business tasks while we handle the calls.
Benefit from a professional, localised approach that aligns with your business goals.
What does it cost?
We offer flexible pricing to suit all businesses. Flexible services start at £30.00 per month, or a more fixed-term package like our Starter 25 (VR): £50.00 + VAT/month (includes 25 calls).
Additional calls are charged at £1.70 per call for the first 3 minutes and £0.46 per minute thereafter. Larger packages are available on request.
What happens after hours?
Calls are directed to a professional voicemail, and one of our receptionists will return them the next working day.
Additionally, we offer AI Call Answering Virtual Receptionist services to further enhance efficiency. This technology allows us to handle high call volumes, provide immediate responses, and streamline simple inquiries or booking requests, ensuring no call is missed while maintaining a professional and personalised touch.
What hours does the service cover?
Our standard hours are Monday to Friday, 08:00 - 18:00. Alternative times and after-hours support can be pre-arranged, though additional costs may apply.
Can the service be customised to fit my business needs?
Absolutely! Whether you need full-time call handling, overflow call management, or after-hours support, we tailor our services to meet your exact requirements.
Will my customers know they are speaking to a virtual receptionist?
Not at all. Our team is trained to act as an extension of your business, answering calls professionally using your business name and following your specific guidelines.
How do I get started with The VA Team?
Getting started is quick and hassle-free!
Contact us at 0203 474 0859 or
Email us on info@thevateam.co.uk, and we’ll guide you through our onboarding process, including a Zoom call to understand your needs and set up your service.
Can your service support seasonal or high-demand periods in my local area?
Yes, we offer flexible solutions to manage call spikes during seasonal periods or high-demand times in Bracknell. This ensures your business remains efficient and responsive, no matter the workload.
Why is a virtual receptionist service important for businesses in Bracknell?
In Bracknell, businesses often face challenges like missed calls or limited resources for in-house receptionists. Our service provides a cost-effective solution, ensuring your customers always receive professional and timely support.
Do you help with medical billing?
Yes, in addition to call answering, we assist healthcare clients with basic invoicing, payment follow-ups, and liaising with medical insurance to streamline your processes.
CONTACT THE VA TEAM TODAY! 📍 Serving Bracknell & Surrounding Areas
We will answer your questions about our assistance, receptionists, chats and serviced accommodation, guests management services.
+44 (0)203 474 0859
info@thevateam.co.uk
Stop missing important calls and start improving your customer experience today!
